FAQ

What is required to use Viddla?
To borrow movies your local library needs to be connected to Viddla and you must have a library card with your number and a PIN code. You can get the library card at your local library. Connected libraries are displayed when a movie is selected for viewing. You can access all our movies via browser or via app for Android or Apple when it suits you. 

How can I find a film to borrow?
Search our database or select from our movie list to find a movie you want to see. 

How do I borrow a film?
After you select a movie and click on "play movie" you get a request to log in with your library card. Once you enter your card number and password, the movie starts to play. You can also use you social security number (ten digits) instead of your library card. 

Do I have to create a user account?
You don't have to, but there are benefits in doing so. It makes it easier to access useful features such as active loans and history of all your previously borrowed films. It also gives you the opportunity to mark films as favorites and add movies to different film lists you create. To create a user account click LOG IN in the upper right corner in the menu, and chose Register New User. 

The function to add multiple library cards to your profile and get a good overview of the number of used and available loans is also included. All of this is gathered under ACCOUNT and can be found there when you have created your profile and logged in.

When you create a user account, you register it with an e-mail address and password. These are not to be confused with library card number + PIN code. If you are logged into your account the library card you have active is pre selected when you select a movie to borrow and library card number + PIN is pre-filled if you have chosen to check the "Remember me" box.

How do I use search, filtering and sorting?
Free text search on the film page gives search results on films but also suggestions for titles directly in the search field so-called autocomplete. Filtering capabilities are provided for all searches on the criteria: category, genre, production year and age limit. All search results can also be sorted according to the following terms: alphabetic, most viewed, latest published, first published, newest, oldest, IMDB-rating. The information presented for a single film is also clickable, which makes it easier to quickly search other movies with the same actor, director, country, language etc.

General free text search throughout the service is accessed from all pages except the movie page. Search in this search field presents results for both movies and articles the results are presented with a clear visual difference if it is a film, editorial and / or news article. For example, via a search on "Thursdaypremiere" and sorting at the latest published, you get a quick and chronological overview of which films we have published on a weekly basis and presented with editorial articles.

NOTE:  Different browsers handle excerpts differently, we recommend that you right-click and select "open in new tab" on a movie you want to read more about after a filtering in order to be able to easily go back to the tab with the excerpt.

What is Bechdel approved?
The bechdel test is a gender equality test that shows how women are presented in films. In order for a film to pass the Bechdel test, it must meet the following three criterias: Have at least two named female characters, They need to talk to each other, About something other than men. All our films have undergone the bechdel test and those who meet all three criteria are marked and filtered easily on the film page by clicking on genre "Bechdel approved".

How long is the loan period?
You have 48 hours to watch the movie before the loan period ends. The film can be paused, fast forward and backward, and it can be viewed an unlimited number of times during the loan period.

How many films can I borrow?
Your library determines how many loans you may use per month. You see the number of loans you have left when you log in to watch a film. The library places a limit on how many films may be lent out in total each calendar month. If the pot runs out, no more loans can be made that month unless the library provides more loans.

Do all films have subtitles?
All our foreign movies and some Swedish have subtitles in Swedish and in many cases in Finnish to. Some movies have subtitles in Arabic. Click on the subtitle-icon in the lower right corner of the player to set the subtitles. In the Safari browser on iOS support for subtitles is only supported through the device settings read more here

Does films have multiple audio tracks?
Yes many of our children's movies have audio tracks in different languages so you can easily choose which language you want. To see if the movie has multiple languages, click on the icon with three dots for settings in the lower right corner of the player to find the language options to choose from.

Where can I use Viddla?
Viddla is available for private use within Sweden.

Which platforms support Viddla?

Viddla supports Windows, MacOS, Linux, Apple iOS and Android devices.

Viddla supports the common browsers (Chrome, Firefox, Edge, Safari)

  • Apple iPhone and iPad is supported from iOS version 10.3 or later through the Viddla app.
  • Apple iPhone and iPad is supported from iOS version 11.2 also in Safari.
  • Google Android is supported from from version 8.0 with Chrome browser.
  • Google Android is supported from from version 8.0 using Viddla app.
  • Devices lacking support for DRM, e.g low-cost models such as Huawei Lite might not work.
  • Chromecast is supported in Chrome browser on all platforms and for app for Android. For iOS through the Viddla app.
  • Smart TV: On newer LG TVs (w/ WebOS) you can use the built-in browser to play movies. Also on newer Samsung TVs (with Tizen OS), the built-in browser should work well for playback. Other Smart TV OSs have not been tested.

* OS versions older than Big Sur does not support Safari, use Chrome or Firefox

Can I transfer a borrowed film to another platform?

You can watch the movie on another platform but then you need to log in again. During 48 hours your loan period is still considered valid and the switch to another platform will not be recorded as a new loan.

How does streaming work?
When you stream a movie, you do not have to wait for the movie to be downloaded, the movie player reads the file directly from our servers. This means that you must be connected to the Internet during the entire movie viewing.

What is the quality of the films?
All our videos are in HD ready or SD (Standard Definition) quality, which is generally equivalent to DVD quality.

Why is the audio / video failing?
This can be caused by a weak internet connection. If you have Wi-Fi at home, it may be because more devices are connected or you are too far from your wireless router. Try switching to the lowest bit rate (the one called "Good - 0.8 Mbit / s"). 

Can you connect the computer to the TV?
Yes, either through wireless, via Chromecast, Airplay or with an HDMI cable connecting your computer to your TV.

How do I use Chromecast?
1. Connect your PC, tablet or mobile and Chromecast, to the same Wi-Fi network.
2. Access Viddla though the Chrome browser, Android or iOS app and start playing a movie.
3. Click on the Chromecast icon in the player to transfer the picture to the connected TV.

How do I use Airplay?
1. Connect your iPhone or iPad and Apple-TV/Airplay, to the same Wi-Fi network.
2. Start Viddlas iOS app and start playing a movie.
3. Click on the Airplay icon in the player to transfer the picture to the connected TV.

Do you experience technical problems with the service?
Read the troubleshooting help below and if it does not help you can email us at support@viddla.se.

For technical problems, please state the following:

  • Device you use (PC, iOS/Android device, Chromecast, Airplay)
  • Operating systems you use (iOS, Android, Windows, MacOS, Linux)
  • Browsers you use (Chrome, Firefox, Edge, Safari, Opera)
  • If you are using Android app or Chrome browser

User account troubleshooting

If you do not receive a confirmation email when you create a user account, it will probably be due to your email account settings and the email will end up in your spam. Contact us at support@viddla.se and we will help you confirm your user account.

Troubleshooting iOS app
As of iOS 14, it is possible to change from Safari to another browser as default. Make sure Safari is set as the default browser on your iPhone or iPad for the Viddla app to work. If the app does not start up, it is because another browser is set to default on your device.

Troubleshoot DRM: Unable to instantiate a key system supporting the required combinations

If you receive this error message when starting a movie (not the trailer), the error is caused by a lack of DRM support. 

  • Try another browser

  • Try another computer or device

Incognito browser on android devices

If you choose to connect to Viddla in Incognito Mode (Private Browsing), DRM-protected content might not be able to play movies. Therefore, always choose regular Chrome browser mode on android devices.

Why does Viddla think I'm abroad?

If you are in Sweden, but see the message: The film is not available outside of Sweden, it usually depends on one of the following reasons:

If you have been on a trip recently or connected to a train or car that is driving data traffic abroad, Viddla believes you are abroad.

This may also be due to an error with your Internet service provider. Viddla may only show movies in Sweden and your device´s  IP-address must have the name SE. You can check your IP address here

  • If your IP-address is registered abroad and you are in Sweden, we recommend that you contact your internet service provider (Examples of internet operators are Comhem, Telia, Telenor)     
  • If your IP-address is registered in Sweden and you are still blocked contact us for help at support@viddla.se

Published: 10/09/2016   Last updated: 20/12/2024